This guy obviously doesn't know a well-thought-out rhetorical question from a dust mite.
I would have said, ';Sir, I'm really sorry we have this misunderstanding, but our advertisement really does represent our product correctly and without any lies. If there is any other question you have, I would be more than happy to answer it if you're willing to listen to my answer.';
or something along those lines.... if you aren't ';allowed to say anything to customers,'; how are you supposed to communicate about your product?
he's a common idiot, but i always treat the idiots nicely so i can laugh about them later.I have a question....I was at work the other day when a customer came in and told me we had false advertising.
I'm glad i helped, and thank you for giving me the honor of best answer!
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This guy sounds like he came into your store looking for a problem. Maybe he just wanted to take his frustrations out on you. Which does not give him the right to. He is a real retard.
You cant write rules for dealing with idiots.
I think he is trying to have a 'personal pop' at you by his comment, to cover yourself, report the whole incident to your manager (or if its your company - make sure you record everything about it) just incase the guy makes a formal complaint
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